CLIENT AREA
Specific product instructions, quick post-delivery support, and separate return and complaint forms — all in one place.
Product manual
After selecting a product, you will see a direct link to its page and the PDF manual assigned to that exact model.
Products are loaded from the current Valleans Home catalog.
After selection, we will show the two most important actions: the product page and the correct PDF file.
After-delivery support
Choose the situation that best describes the problem. Below you will find only the essential steps.
Delivery damage
DO THIS NOW:
Keep the box and protective materials until the case is resolved.
Photograph the packaging, a close-up of the damage and the whole product.
Enter your order number and select “Transport damage”.
Product problem
DO THIS NOW:
Choose your model above and check the manual assigned specifically to it.
If the issue concerns electronics or a mechanism, do not attempt a repair yourself.
Provide the order number, when the problem occurs and whether the product is safe to use.
Other support
For matters not directly related to a return or claim, use the general contact form or check the shipment status.
The forms stay collapsed to keep this page simple. Choose the relevant topic and the form will open below.
Complete the form if you want to withdraw from the purchase. After submission, you will receive further instructions and the current returns warehouse address.
Do not send the product to the company's registered address. Wait for the correct return address.
Use this form for a product defect, transport damage, missing part, or a problem with a function or mechanism.
If photos or a video are needed, we will ask for them after receiving the report.